Cancellation Policy

Trippido is committed to providing transparent and understandable booking processes. This cancellation policy outlines the specific conditions and procedures under which you may cancel your bookings, ensuring clarity and fairness in managing your travel plans. Our aim is to offer a clear framework that helps our clients navigate the complexities of cancellations while safeguarding their interests.

1. Purpose

This policy provides detailed instructions and conditions for canceling bookings with Trippido, ensuring that all clients are well-informed about their rights and obligations when they need to alter their travel arrangements. Understanding these terms helps prevent misunderstandings and ensures a smooth process when plans change.

2. Cancellation Procedures

Notification Requirements:

Clients must submit all cancellation requests in writing to ensure formal documentation and effective processing. Requests can be made via email, our official website, or postal mail. This written documentation serves as a record of the request and helps expedite the processing of the cancellation.

Cancellation Deadlines and Fees:

Detailed terms related to cancellation deadlines and any applicable fees are specified during the booking process and reiterated in the booking confirmation. These terms may vary based on the type of booking, the timeframe before the scheduled travel, and conditions from our service providers. It is crucial for clients to review these terms carefully at the time of booking to understand any potential financial implications of canceling a service.

Exceptions for Special Circumstances:

Recognizing that unforeseen circumstances can arise, Trippido reviews cancellations due to emergencies like health issues or severe weather on a case-by-case basis. Supporting documentation, such as medical certificates or weather reports, may be required to process such exceptions, potentially leading to waived or reduced cancellation fees. Our goal is to accommodate our clients' needs while balancing the commitments we have with our service partners.

3. Impact on Associated Services

Effect on Travel Arrangements:

It is important to consider that canceling a booking might affect other linked travel services, including accommodations, tours, and transportation. Adjustments to these services may be necessary and are subject to their own terms and conditions. Clients should be aware that changes in one part of their itinerary could lead to alterations or additional fees in other parts.

Refunds and Credits:

Eligibility for refunds or travel credits will depend on the specifics of the cancellation and will be governed by the terms outlined in our Refund Policy. Clients should refer to the Refund Policy to understand the circumstances under which they can expect a refund or travel credit and the associated timelines.

4. Detailed Cancellation Scenarios

Standard Cancellations:

For standard cancellations, clients must adhere to the deadlines specified at the time of booking. Typically, cancellations made well in advance may incur minimal fees, while those closer to the travel date may incur higher fees or be non-refundable.

Health-Related Cancellations:

If a client needs to cancel due to health reasons, Trippido requires a medical certificate. These cancellations are reviewed individually, and if approved, may result in a full or partial refund depending on the proximity to the travel date and the terms of the booking.

Weather-Related Cancellations:

In cases of severe weather affecting travel plans, clients must provide weather reports or official notices. Trippido will work with service providers to reschedule or refund bookings affected by such conditions.

Legal or Governmental Cancellations:

If travel plans are disrupted due to legal issues or governmental actions, clients must provide appropriate documentation. Trippido evaluates these cases to determine eligibility for refunds or credits.

5. Customer Support

Assistance Through the Process:

Our customer support team is ready to provide assistance and guidance through the cancellation process. We understand that canceling travel plans can be stressful, and our team is here to help make the process as smooth as possible. For any inquiries or help needed, you can reach out to us via:

Our customer service representatives are trained to handle cancellation requests and can provide information about potential refunds, changes to bookings, and any other concerns you may have.

6. Policy Amendments

Trippido may update this policy periodically to reflect changes in our services, compliance with legal requirements, or our business practices. Clients with upcoming or active bookings will be notified of any significant changes through our website and direct communications. It is the responsibility of the client to stay informed about the current terms of the cancellation policy by regularly checking our website.

7. Regular Reviews

We recommend that clients review the cancellation policy regularly to stay updated on any changes. By staying informed, clients can ensure they understand their rights and obligations in case they need to cancel their bookings.

8. Commitment to Transparency

Our commitment to transparency means that any changes to the policy will be made with the clients' best interests in mind, aiming to improve clarity and fairness in our cancellation processes.